I love everything about this app, especially love that they changed to daily pay using the pay card. Shifts are easy to pickup as well. BUT I do have a suggestion. I work nights (10pm-6am) and it’s a little annoying to have to change the filter every time I open the app. It sets to 150 miles away and I have to change that every time as well. If that can be changed to where it keeps your filters rather than resetting every time, I would be fulfilled with the app. Or also when premium shifts pop up, if you can choose in the app to be notified about only the shifts that you want to be notified about. Ex. I work 10pm-6am, then I can set only premium shifts that pop up for that time as my notifications since the premium shifts show up aaallllll day (while I’m trying to sleep during the day).

Shiftkey is ok (certainly not the worst app) but I believe there are a few things they could improve on or add to make employment better. 24 hour help would be great. Considering nursing is 24 hours and clinicians like myself work overnight, the option for help after hours and weekends would be a great addition. I think there should be a phone number to contact customer service. I think the turnaround time for responses could be better. I think the fact that it’s suggested for us to “call the facility” for issues is frustrating. There should be a middleman to speak/advocate for clinicians to maintain professional boundaries and hold facilities accountable for issues they tend to procrastinate on. I think the “bidding” is misleading. There is a maximum bid per facility and it’s mostly capped at $1.50 over the suggested rate. If someone bids too high over 2 times without knowing this, you’re only able to accept the minimum suggested rate. I have found that increasing it (+) by 5-6 taps is usually the max. Instead I think each facility should post the max bid they’ll accept. I think they should cap applicants to a shift by maybe 5 and if the applicant before them cancels or is denied, you move up on the list. I think bonuses should be included for last minute shift postings. I think instant pay of shifts cancelled by facilities should be available instead of in the next weeks pay cycle. I think they should bring monthly surveys to the app.

To all my health care professionals, BEWARE. Do not go to Brooklyn Queens Nursing home in brooklyn. They have needs on shiftkey and require nurses and cna’s to work 1 orientation shift with them. I requested it and they approved it 3 days later, 4 days before the scheduled shift. When myself and another healthcare professional arrived, the scheduler (the one in charge of booking everyone) greeted us and then asked for our paperwork. Why? Esp when we are cleared on the platforms to work. (Drug test, physicals and licensure) after that she had us wait about a hr and half to gathet the forms and said we needed to go Home because thats not how they do things and “shiftkey knows not to book anyone without them calling and meeting with admin before hand” which is a lie because they dnt book us, THE FACILITY DOES. So because i spent 3 hours traveling from one end of ny to brooklyn to provide services to them they REFUSED TO PAY ME, told me and the aide that and is now not answering to shiftkey demands to pay me for the hour and a half i was there and trouble and travel pay because they wasted my time. Shiftkey, KNOWS ABOUT ALL OF THIS, and have been delaying my pay for 3 weeks now because of this and let this facility treat their workers anyway. My case was assigned to maribel and do you think she has reached back out to me? DONT WASTE YOUR TIME PEOPLE