Well, I was skeptical about trying another clothing app, but so far I am glad I did. They have made the app easy to navigate and easy to answer questions. The amazing part was my stylist Lana-in our appointment she asked a bunch of questions to actually narrow down what I wanted. She didn’t want to just send me the same stuff she sends everybody else. in about a half an hour maybe 40 minutes she figured out how I wanted to change my style and came up with an outfit that is truly amazing! If this continues, I’m going to be the happiest woman in my town! Lol the other clothing apps don’t really care much about who you are or what style will go with your life. So far Lumi has!! This is actually the first time I’ve ever had a chat with my stylist. Never has my stylist worked this hard to figure me out!! And we chatted immediately the same day that I signed up. I will keep everybody updated as I get my outfit and do my next appointment with Lana. I’ll let you guys know if they stay amazing or if they don’t. But I think they’re going to.

Update: I was refunded by the head of customer service when I reached back out. I raised my score to a 3. Thank you! I decided to try LUMI after seeing an Ad on IG. I answered the questionnaire and tried to upload a picture, but the last part of the questionnaire wouldn’t let me continue so I closed out and opened the app again. It didn’t save all my answers or the picture. It said I’m a hour glass, but I’m more pear. Not very accurate. After an hour of using I found it very glitchy and I kept getting errors. I closed out and went back in and I also deleted and redownloaded. I disliked all of the outfits the stylist picked for me. I don’t like strapless tops and that wasn’t one of the items I could note to not include. Two outfits had those. Also, most of the pants were high waters. No thank you! Ewww. Other items were beige which I didn’t put as my favorite color because my skin is beige, it washes me out. The items I liked from the other offered outfits were ALL sold out! I think I like 3 pieces that I’d purchase, but were sold out. To top it all off, I asked for a refund and they said I couldn’t because of personal reasons. I cancelled my subscriptions immediately and now I have to pay $25 and $44 for something I’m not even going to use. I regret my decision and I’m so frustrated. Use daily look, they are way better!

I don’t understand how stylists can make clothing recommendations without ever seeing what I look like. They have no idea what colors look good on me. They have no idea what styles would look good on my body shape. All of the conversation that I had with the initial stylist felt very ChatGPT like. If I just wanted to browse clothes on H&M‘s website, I could have done that myself. The best part about this app is your marketing department. Your advertising made this sound like it was a very unique and exciting idea. I was super excited to pay the subscription price to meet an actual stylist who would give me genuine recommendations. The “monthly session“ is nothing more than a chat via text through the app which feels like you are conversing with ChatGPT. It’s not a phone call, or a FaceTime video for the stylist to see what you actually look like. You are chatting with a bot. My negative review has nothing to do with the price, because I was extremely willing to pay it. So they got me for the first month and yes, it was a waste of money, but I’m not upset about it. If you are able to search up a specific style on Pinterest and get many pins displayed to you with outfit ideas, that is exactly what this app will do. But you can do it for free on Pinterest. If you have absolutely zero idea how to Google or search on Pinterest, then sure, you can give this a try and waste your money.