An update was processed recently which updated the shop and fixed some internet connection issues. The update for the shop, to me, was just horrible. It raised costs considerably and there were no adjustments made for us. I stated my concerns and even was going to stop playing the app. I must say I was genuinely impressed when I was replied to and the representatives who heard my complaints and issues! They processed another update making what I though was some significant to the changes in the shop! I must say I have never had such awesome feedback and such a positive experience with an app! I cannot express my gratitude enough for listening to my concerns and what I felt many others would not like then to make changes accordingly! I now feel the shop changes are mostly to our benefits and the cosmetic changes are awesome as well. I will definitely continue to play and encourage others to play as well. And please if you have any concerns express them. They will listen. As far as I am concerned customer support deserves many more than 5 stars!

Be warned it’s rigged against you, unless you pay. I’m at level 592 I can tell you how the game play will go…easy as pie for the first bunch of levels, then when u start breezing through, your gonna hit one nearly impossible “super hard level” that will force you to play over and over or pay to not lose all the good helpers you have collected or use all of those helpers (‘tricks) to beat the level. So you cave spend $1.99 to get through it and then 2 levels later same thing, you will also note this usually happens only when you are trying to get others for big prizes, like the “races” for 10 levels, where level 3 and 7 are severe ‘9for example) to get you to part with your money. I would prefer a paid version that is based on skill rather than a version you pay a lot more for to satisfy the developers corp. So …it’s up to you, the play is fun and more rewarding than royal match but it’s still a HUGE cash grab. We no longer play because of this…and the fact that “building” the cities is just stupid and laid out clumsily and 3 months later and 600 levels still only built up one area. So play if you want, obviously I had some fun…but if they think we are going to regularly pay 9.99 for a few gems to reach some fake hurdle that mysteriously disappears as soon as you pay to continue… it’s a hard pass fellas.

Love the game it’s been a companion for me, especially over the last few months because I’ve had to spend so much time with family members in the hospital and sleepless nights. I’d recommend it normally to anyone there was a glitch yesterday or the day before and we were given all these wonderful diamonds and I had no idea where they came from. I just thought this is great so I used them now they’re saying that it was a glitch on their end and they apologized for it and they’re gonna deduct any additional diamonds from future plays until they’re all paid back. Mine is 55,000. Honestly, I would’ve thought they would just remove the excess. that was left and leave future Diamond awards alone not recoup them haven’t decided for sure how I feel about that. I didn’t make the mistake. I didn’t think I had done anything wrong. Going forward I just need to make up my mind whether or not I want to continue to play and I say that honestly not trying to persuade someone and changing their mind. This is just my opinion.