There are a couple of problems with this app. Number 1, when you ask for a refund, you will never get back the full amount, and they offer it back in coupons. If you purchase a ticket for 20 dollars and cancel within 5 minutes, they will give you about 5 dollars in coupons, not cash. Before the ride starts, get the drivers to check everyone's ticket number and seat before taking off because I always pay for the window seat, only to end up finding someone sitting there who doesn't want to move.

Greyhound works with "We Salute," which is a re-named Veteran's Advantage. They try to get the Veterans to buy a subscription to We Salute+. To me, it is a scam. Also, if you use the phone option to purchase a ticket, the charge is much higher than the application. Tickets are non-refundable, but the schedule can change without notice, and the passenger is left with no option, plus loses his fare money.

I have an e ticket. No one is able to find it. I had the whole trip somehow shown on a map when I paid for it, but there is no way to get this information again. I called customer assistance numbers and they just kept giving me numbers to write down and call instead of helping me. At the end I called all 4 numbers and then the machine that bothered to give me it's name told me to write down and call the first number. This is why I will never recomend your services to anyone. I have been warned that flying is cheaper faster and easier, but now I have imperial evidence of how useless every individual aspect of "customer service" is with your company