Riding in a Waymo is a much safer and much more relaxing experience than taking a Lyft or an Uber. No one in the car but you and your friends. Put on your own music, watch a tv show, or get some work done on your laptop. No awkward conversations, no worrying about the driver’s ability or the car’s road worthiness. I am looking forward to the day when they go everywhere so I don’t have to own a car anymore. Until then, I’ll enjoy it within their service areas and be grateful for the privilege. It’s human nature to fear what we don’t understand, but Waymo’s safety record speaks for itself. As someone who has taken hundreds of Uber and Lyft rides and logged hundreds of thousands of hours driving myself around, I’ve had my share of creepy/scary experiences. I’m convinced that taking as many humans as possible out of the equation is the only answer for making the roads truly safe, and Waymo’s state-of-the-art LiDAR technology coupled with their excellent, stable software tuned over almost two decades makes it far safer and more knowledgeable than even the most competent human. Avoid it at your own peril — again, statistically you’re actually taking far more of a risk on the road in any OTHER car!

The customer service was great. I appreciated that somebody’s there on standby at all times that makes the customer feel safer. I’m also grateful that the support person sent me an email to request a collaboration with peeps going to Burning Man. Feel free to come to the event tomorrow. I’ll send you the info so you can come, but I’ll do it after you respond to this email or if you tell me you’re interested! Other comments Would we please be able to fix the light above the backseat can turn off when there isn’t a child there or the other factors do not apply. The Waymo Support person and/or I did mention that it may have came on when the Waymo Support was called. Also note: we did not end the trip at 50 Oak Street because there was a vehicle (unknown to me) that was having difficulties moving, so we went over in a different direction, and I went by them not realizing that I could actually hit the pull over and stop to help them. I think the support person was concerned because she thought I opened the door when I actually opened the window. When I told her, she understood, and later on she dropped me off down the street, so I walked to 50 Oak. I will say this, I do thank you because I noticed that you added a promotional discount to my ride! Thank you again! I hope to hear from you soon. I’ll order another ride in a second, lol. Sincerely, Jessica Pessecow

Our car pulled over to stop, we unbuckled our seatbelts and started to exit. The car said it experienced and unexpected issue and started driving across town to a support person. We weren’t able to choose to pull over or end the ride until we were over four blocks uphill from our original destination. My mother can’t handle the steep downhill walks, and we had to call a cab from another company to take us. When we reached out to Waymo, I was hoping for an acknowledgment of the issue and at least a partial credit considering the extra cost we incurred and error on their end. I was not asking for a refund. The support agent seemed to be a bot, and just kept repeating that sometimes the car can’t find a safe place to pull over and needs to find a place to do so. The car ~was pulled over~, and had plenty of other places to do so, when it started moving again due to an “unexpected error”, but was not going to. It took us half a mile uphill away from our drop off. There was not an option to press pull over or end the ride for blocks. These rides are already not cheap. Take responsibility when issues happen instead of giving people the run around. As it appears Waymo isn’t interested in attempting to correct issues when they occur, this experience has left me deleting the Waymo app and will absolutely be telling visitors to choose other ride options.