Edit: the customer service email down below was hassle free and they solved the problem with just seeing my station pump times. I’ll gladly change my review to 5 stars for the ease of this. Recently I discovered when you’re about to redeem your 15 cents in rewards per gallon for your monthly challenges, the pump will shut off on you after only a few gallons and they won’t give you credit for the additional gallons you have to pump after. Seems pretty shady honestly as this isn’t the first time it’s happened to me. Customer service is no help with this and doesn’t care.

So the in app point system uses “$”. Right now, after spending about $300 on about 63 gallons of fuel, i only earned “$5.50” and “$2” extra from sign up bonuses. And even though “$7” sounds like a good deal, i can redeem “$5” to get only a mere ¢25 off per gallon. If i had “$10”, i could redeem it for ¢50 off per gallon. It costs “$20” to redeem the $1 off discount. Which as of right now, without any promotions or bonuses, would cost me about $1,200 to achieve that discount. Insane! When i saw a sign at an Arco gas station saying that if i sign up for the rewards program, i could earn up to “$7” in rewards just for signing up, i didn’t realize that “$7” in rewards was worthless and that the point system uses “$” to trick you into thinking you’re going to get an amazing deal. Really though, using a “$” as the point system just makes it seem sketchy and absolutely misleading. Just use regular points instead of “$” points. All that being said, the app isn’t very good on the rewarding part and if you can i would suggest trying to go other gas stations instead and trying out their rewards system. If you don’t have the option, then at least this is better than nothing.

Generally speaking, the ARCO rewards program is pretty good. The app itself provides the relevant information but is not immediately timely with transactions. In other words, I’ll receive a text about my transaction as soon as it’s over. But the app is not updated for some uncounted period of time. It is also nice that the program allows you to build up your incentives and use two dollars and up. That said, every other gas station rewards program provides incentives consistently. For example, they’ll give five or $.10 off a gallon simply for being a member. Some of the programs also provide incentives for regular customers whereby they increase the customers standing with the amount of discount provided gallon. Personally, I tend to like this and feel like it’s honestly more rewarding for being a loyal customer.