LITERALLY DOES NOT WORK. It suddenly refused to charge the card it's used for the last 3 years. The card isn't expired or at its limit. Ventra just doesn't work. Which is fine, I'll just keep jumping the turnstile. I don't understand how the app & website are SO nonfunctional when it's 2025. It's clunky, constantly encounters errors, and typically requires you to call in to accomplish anything that SHOULD have been an easy task in the app. It also randomly turns off my auto load for no reason.

I have to drop my rating of this app down to three. Been using this app for quite a few years now and have endured the glitches, wrong estimated arrival times, and bugs, but this morning I couldn't even put a pass or any money on my card. I tried uninstalling and reinstalling, tried several different payment methods, and nothing worked. Meaning I'm going to have to go down to the station and use the machine to put it on this card. So much for convenience. The bugs and glitches kill this app imo.

Edit: it's been months now, and the "favorites" section still fails to show any times Do you need something convenient to buy transit fare with? This is a pretty good option. I prefer it to using Google pay or the actual website. Do you need something to check bus/ train routes and statuses? There are so many better apps. Like, actually don't get this one unless it's for the first option. It's slow, it's glitchy, and the bus/train information can be inaccurate more times than not.