Every time I try to make changes to my car insurance or access my policy I have problems. Most commonly the app gives an "We are sorry, but our online system is not working right now". When, every blue moon, it works and I'm able to make a change, totally mess up my policy. I have to spend days trying to get it fixed with customer service, talking to 5 or 6 people that can't figure out what's going on. This app makes me want to switch insurance companies.

Very convenient and provides tracking for service tech. Gave easy access to my membership information that was needed by the service guy when he arrived. One downside was that I was not able to convert my "battery" call to "tow truck" call after the first guy said a boost didn't start car. I had to call and speak with a rep instead of being able to open a new service ticket on the app.

Just HORRIBLE! Wasted hours and hours on basic tasks like editing my home address for an omission that the App made in the first place. Also, to switch states...it keeps defaulting back to my old state of residence! Other previously entered information is missing. I'm currently double paying for two memberships (and have been for seven months!) as there is supposedly no way to transfer memberships or to get a refund?! Every phone call requires being bounced around to as many as five people!